Customer Service
Customer Service
At ofaafo, we want to make sure you are O so satisfied. Your feedback/comments matter. If for any reason, you feel the need to contact us we would love to hear from you.
Please click on "contact us" for our email address.
Shipping
Shipping
ofaafo ships to all 50 states utilizing USPS.
Generally, orders are shipped within one to two business days after an order is placed. Typically, orders arrive within 3-5 days
Shipping and Handling
Please note our business days are Monday thru Friday, excluding federal holidays within the United States.
Standard: $5.00
*Shipments to Alaska and Hawaii will have an additional fee of $15.00
Normal orders are processed once credit card authorization and verification have been obtained.
Shipping Address Options
Packages can be sent to the same address as your billing address or to another address. Shipping addresses can be selected on the "shipping address" page during checkout.
Currently, we do not ship to P.O. Boxes and APO/FPO addresses.
Returns
If you are unsatisfied for any reason with your purchase and need to exchange or return your purchase, please contact us at [email protected]. In order to complete your transaction, all items must be returned unworn, unlaundered, and with all labels including receipt. If this is an exchange of size, we will exchange if the size requested is in stock. If you are requesting a refund, we will return the purchase amount back to the credit card that was used for the original transaction. The purchase price and tax will be refunded. Shipping charges will not be refunded. You are responsible for return shipping fees. In the event, a return is necessary as result of our error, we will gladly issue full credit including return shipping. If you are exchanging an item, standard shipping fees will apply.
Payments
Payment Options
ofaafo.com accepts
Credit cards: Visa, MasterCard, Discover (issued in the United States)
Debit cards: Visa or Mastercard (issued in the United States)
Your account will not be charged until you have completed the checkout process. Orders are subject to verification and acceptance before shipping. For your security, your billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. We are not responsible for typographical errors.
We do not accept American Express, personal checks, cash, money orders, or CODs
All payments will be made in US dollars (USD)
All cards presented must have a valid security code
Sales Tax
Sales tax
By law, we are required to collect sales tax in the state of California. If you reside in Orange County sales tax is 7.75%
For all other California counties sales tax is 7.25%